Privacy Policy

Ellie Crown LLC | elliecrown.com

Effective Date: August 22, 2026

At Ellie Crown LLC, your privacy is not an afterthought — it is a core part of how we do business. This Privacy Policy explains what personal information we collect when you visit elliecrown.com, how we use it, who we share it with, and the choices you have. We are committed to handling your data with transparency, care, and respect so that you can shop with confidence. Please read this policy carefully. By using our website and purchasing our products, you agree to the practices described here.

1. Information We Collect

We collect information about you in several ways — some you provide directly, some is collected automatically, and some comes from your interactions with us. Here is a breakdown of what we may collect:

Personal Identifiers

When you place an order, create an account, or contact us, you may provide your full name, email address, phone number, and billing and shipping address. This information is necessary to complete your purchase and deliver your order.

Payment Information

When you check out, your payment details — including credit or debit card numbers, expiration dates, and security codes — are processed securely by our third-party payment processors (such as Stripe or PayPal). Ellie Crown LLC does not store your full card number on our systems at any time. All payment transactions are encrypted and handled in accordance with Payment Card Industry (PCI) standards.

Account Information

If you choose to create an account on elliecrown.com, we collect your chosen username and password (stored in encrypted form). An account allows you to track orders, save your shipping preferences, and manage your settings.

Order and Transaction History

We maintain records of the products you have ordered, the dates of those orders, pricing, and any returns or exchanges. This history helps us provide customer support and improve your shopping experience.

Device and Usage Data

When you browse our website, we automatically collect certain technical information, including your IP address, browser type and version, operating system, the pages you visit, how long you spend on each page, and the URL that referred you to our site. This data is collected using cookies and similar technologies and helps us understand how customers use our website.

Communications

If you reach out to us through our contact form, by email, or through any customer service channel, we collect and retain the content of those messages along with your contact details so that we can respond effectively.

Marketing Preferences

We track whether you have opted in or out of promotional email communications. We only send marketing messages to customers who have given their consent, and we honor all opt-out requests promptly.

User-Generated Content

If you submit a product review, share a photo, or leave feedback on our website, we collect that content along with any name or identifier associated with the submission.

2. How We Use Your Information

We use the information we collect only for legitimate business purposes. Specifically, we may use your information to:

• Process and fulfill your orders, including coordinating shipping, delivery, and any returns or exchanges.
• Send transactional communications, such as order confirmations, shipping notifications, and delivery updates.
• Create and manage your customer account, including maintaining your order history and saved preferences.
• Personalize your experience, including surfacing product recommendations and content relevant to your interests based on your browsing and purchase history.
• Send promotional emails, offers, and newsletters, but only when you have given us your consent to do so. You may withdraw consent at any time.
• Improve our website's functionality and performance, including diagnosing technical issues, testing new features, and optimizing page load times.
• Analyze trends and aggregate data to better understand our customer base, improve our product offerings, and make informed business decisions.
• Prevent fraud and protect security, including detecting and preventing unauthorized transactions, suspicious account activity, or other potential threats.
• Comply with legal obligations, such as tax record-keeping, responding to lawful requests, and enforcing our Terms of Service.
• Respond to your questions and support requests in a timely and helpful manner.

We do not use your personal information for any purpose that is incompatible with the reasons it was originally collected without first obtaining your consent.

3. Sharing Your Information

We value your privacy and do not share your personal information freely. We share it only in the circumstances described below and only to the extent necessary.

Service Providers

We work with trusted third-party vendors who help us operate our business. These include payment processors (such as Stripe and PayPal), shipping carriers (such as USPS, UPS, and FedEx), email service providers, and website analytics providers. These partners are permitted to use your information only to perform services on our behalf and are bound by data protection agreements that require them to keep your information secure and confidential.

Business Transfers

In the event that Ellie Crown LLC undergoes a merger, acquisition, reorganization, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you in advance if such a transfer occurs and if your data will become subject to a different privacy policy.

Legal Compliance

We may disclose your information when required to do so by applicable law, regulation, court order, subpoena, or lawful request from a governmental authority. We will take reasonable steps to notify you of any such disclosure unless we are legally prohibited from doing so.

Protection of Rights

We reserve the right to disclose information as necessary to protect the rights, safety, or property of Ellie Crown LLC, our customers, or others — for example, to investigate or prevent fraud, abuse, or other illegal activity.

What We Do Not Do

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes — ever. Your data is not a commodity to us.

Aggregate and Anonymized Data

We may share aggregated or anonymized information — data that has been stripped of all identifying details — with partners, researchers, or the public for business or analytical purposes. Since this data cannot be used to identify you as an individual, it is not subject to the restrictions in this policy.

4. Cookies and Tracking Technologies

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, understand how you navigate the site, and deliver relevant content. We use cookies and similar tracking technologies on elliecrown.com for the following purposes:

Cookie Type	Purpose	Examples
Essential / Functional	Required for the website to operate. Without these, basic features like your shopping cart and secure checkout will not work.	Session cookies, cart cookies, authentication tokens
Analytics	Help us understand how visitors interact with our site — which pages are most popular, how long visitors stay, and where they come from — so we can improve the experience.	Google Analytics
Marketing / Advertising	Used to deliver relevant advertisements to you on other platforms and to measure ad campaign effectiveness.	Meta Pixel, Google Ads
Preference	Remember your settings and choices so you do not have to re-enter them on each visit.	Currency, language, saved cart items

Some of these cookies are set by third-party partners such as Google and Meta. Those partners have their own privacy policies governing the use of their cookies.

Managing Your Cookie Preferences

You have several options for controlling cookies:

• Cookie consent banner: When you first visit elliecrown.com, you will see a cookie consent banner that allows you to accept or decline non-essential cookies.
• Browser settings: You can configure your browser to block or delete cookies. Please refer to your browser's help documentation for instructions.
• Google Analytics : You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on, available at tools.google.com/dlpage/gaoptout.
• Network Advertising Initiative (NAI): You can opt out of interest-based advertising from NAI member companies at optout.networkadvertising.org.

Please note that disabling certain cookies — particularly essential ones — may affect the functionality of our website and prevent some features from working as intended.

5. Your Rights and Choices

We believe you should be in control of your personal information. Depending on where you live, you may have some or all of the following rights:

• Right to Access: You may request a copy of the personal data we hold about you, including details about how it is used and with whom it is shared.
• Right to Correction: If any of your personal information is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Deletion: You may request that we delete your personal data. We will honor such requests where we are not legally required to retain the data (for example, for tax or accounting purposes).
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to Opt Out of Marketing: You can unsubscribe from our promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, or by contacting us directly at sales@elliecrown.com.
• California Residents — Right to Opt Out of Sale (CCPA): Under the California Consumer Privacy Act, California residents have the right to opt out of the sale of their personal information. Ellie Crown LLC does not sell personal information, so this right is satisfied by our existing practices.
• Right to Non-Discrimination: Exercising any of your privacy rights will never result in reduced service quality, different pricing, or any other penalty. We treat all customers equally regardless of the privacy choices they make.

How to Submit a Privacy Request

To exercise any of the rights listed above, please send an email to sales@elliecrown.com with the subject line "Privacy Request." Include your full name, the email address associated with your account (if applicable), and a description of your request. We will respond within 30 days of receiving a verified request.

To protect your privacy and security, we may need to verify your identity before processing your request. Verification may involve confirming information associated with your account or asking you to provide additional identifying details. We will handle this process as smoothly and quickly as possible.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Our general retention guidelines are as follows:

• Order and transaction records are retained for a minimum of 7 years to comply with applicable tax, accounting, and legal requirements.
• Customer account data is retained for as long as your account is active, plus an additional 2 years after account closure, to facilitate any unresolved disputes or follow-up inquiries.
• Marketing preference data (including consent records and opt-out requests) is retained until you opt out of communications, at which point your marketing data is suppressed from future sends.
• Customer service communications are retained for up to 3 years after the resolution of the inquiry to allow for reference in the event of follow-up issues.
• Analytics and usage data (cookies and log files) are typically retained for no longer than 26 months, in line with standard industry practices.

When personal data is no longer needed and no legal obligation requires its retention, we will securely delete or anonymize it so that it can no longer be associated with you as an individual.

7. Data Security

Protecting your personal information is something we take seriously. We maintain a range of technical and organizational security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your browser and our website — look for the padlock icon in your browser's address bar.
• Secure payment processing handled entirely by PCI-compliant payment processors, so your card details are never stored on our servers.
• Access controls that limit who within our organization can access personal data, restricted to those who need it to perform their job functions.
• Regular security assessments of our website, systems, and third-party integrations to identify and address potential vulnerabilities.

While we work hard to protect your information, no method of electronic transmission or storage is 100% secure. We encourage you to protect your account by choosing a strong, unique password and not sharing it with anyone. If you believe your account has been compromised, please contact us immediately at sales@elliecrown.com.

In the event of a data breach that affects your personal information, we will you and any applicable regulatory authorities as required by law, and we will take prompt steps to contain and remediate the incident.

8. Children's Privacy

Ellie Crown LLC is intended for use by adults and is not directed to children under the age of 13. We do not knowingly collect personal information from anyone under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at sales@elliecrown.com and we will take prompt steps to delete that information from our systems.

If we become aware that we have inadvertently collected data from a child under 13, we will delete it as quickly as reasonably possible.

9. Third-Party Links

Our website may contain links to third-party websites — for example, social media platforms, partner brands, or editorial publications that feature our products. These links are provided for your convenience and do not signify that we endorse those websites or their content.

Ellie Crown LLC has no control over, and assumes no responsibility for, the privacy practices or content of any third-party websites. Once you leave elliecrown.com, this Privacy Policy no longer applies. We encourage you to review the privacy policy of every website you visit before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we offer. When we make changes, we will post the revised policy on this page and update the Effective Date at the top of the document.

For significant changes — such as new ways of using your personal data or new categories of data we collect — we will make reasonable efforts to notify you directly, including by sending a notice to the email address associated with your account.

Your continued use of elliecrown.com after any changes to this policy have been posted constitutes your acceptance of those changes. If you do not agree to the updated policy, please discontinue use of our website and contact us if you wish to request deletion of your data.

11. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, we are here to help. Please reach out to us through any of the following channels:

Contact Method	Details
Business Name	Ellie Crown LLC
Website	elliecrown.com
Privacy Inquiries Email	sales@elliecrown.com
Mailing Address	Ellie Crown LLC, 6127 S University Ave, #1024, Chicago, IL 60637

When contacting us about a privacy matter, please use the subject line "Privacy Request" so we can route your message to the right team member. We aim to respond to all privacy-related inquiries within 30 business days of receipt. For complex requests, we may require additional time and will notify you accordingly.

At Ellie Crown LLC, we care about how we handle your personal information. Your trust is the foundation of our relationship with you, and we are committed to honoring it every step of the way. Thank you for being part of the Ellie Crown community.

Ellie Crown LLC — elliecrown.com